Best Chatbots for Shopify

If you run an online store on Shopify, you’ve probably heard about chatbots and how they can transform customer engagement.

Chatbots are software tools that can talk to your shoppers automatically through a real-time chat interface, typically on your store’s website or through messaging apps. Instead of having someone answer every question manually, chatbots handle common queries, guide customers, and even manage sales.

They rely on artificial intelligence or preset rules to understand what your customers are saying and provide appropriate responses, sometimes transferring to a live agent if the question is too complex.

Chatbots help Shopify merchants deliver fast, around-the-clock support, reduce response times, and let staff focus on more demanding tasks.

They can assist with everything from product suggestions to order tracking and frequently asked questions. Whether you need to lower support expenses or make sure your customers always get help, a chatbot on Shopify can be a useful tool.

What Are They?

ChatbIntegrate the best Shopify chatbots for 24/7 customer support, guiding and assisting seamlessly on your store's platform.ots are automated helpers that reply to customers in real time.

The most common versions on Shopify appear as live chat widgets that show up on your store, letting visitors type questions into a chat box. A well-designed chatbot picks up keywords or phrases and quickly provides answers, links, or even additional product suggestions.

Many use machine learning so that over time they adjust to questions and deliver better responses, while others follow preset replies based on specific triggers.

The main goal of these Shopify chatbots is to improve customer satisfaction. Instead of waiting a long time for an email response, customers get quick answers. This is especially useful if you offer a variety of products and often face similar questions.

In many cases, the chatbot manages the simpler issues and alerts a support agent if the problem becomes more complicated.

Key Aspects of Chatbots for Shopify

Before picking a chatbot, consider these important points that help one stand out for Shopify:

1. Integration and Compatibility
   A good chatbot for Shopify needs to work well with your theme and any apps you already use. It should be easy to install and not slow down your site.
2. Ease of Setup
   Not everyone is tech-savvy. The best Shopify chatbots are simple to use, offer clear guides, and sometimes include templates to get you started quickly.
3. Automation Capabilities
   The point of a bot is to handle routine tasks. You want one that can answer common questions, track orders, or even manage refunds if needed.
4. Personalization Features
   It helps if the chatbot can use customer details to offer tailored suggestions, keeping the conversation relevant.
5. Analytics and Reporting
   Getting insights into user interactions can help you see how the chatbot is performing and where improvements might be made.
6. Pricing and Scalability
   Needs and budgets vary. Some chatbots offer free tiers, while others are designed for larger businesses with advanced features. The best option for a small store might differ from one that handles thousands of orders daily.

11 Best Chatbots for Shopify

Below are 11 chatbot solutions for Shopify. Each one has its own strengths, distinct features, and price points. To help you find what fits your store best, we list the pros, cons, and the type of business each suits.

1) Reamaze – Best for Multi-Channel Support

Reamaze is recognized for its strong customer support features, and its chatbot component extends that functionality.

It integrates with Shopify to offer automated and live chat support and works with Facebook Messenger, Instagram, and other channels through a single dashboard. It helps you manage chats, track orders, and offers automated replies.

Price: Starts at around $29 per month, with higher tiers for additional features.

PROS

• Easy multi-channel management from one platform
• Helpful automation and order tracking
• Works well for medium-sized and growing stores

CONS

• Takes some time to learn if you’re not experienced with multi-channel management
• The interface might seem a bit crowded
• More expensive than some basic alternatives

Best for: Businesses wanting to combine chat support from various platforms like email, social media, and the website into one organized system.

2) JivoChat – Best for Affordable Live Chat

JivoChat focuses on customer communication in real time. With its Shopify integration, it lets you talk with visitors instantly. Its chatbot feature handles common questions with automated responses, and the interface is smooth. It also includes voice and phone support if needed.

Price: Free plan available; premium plans start at around $13 per agent/month.

PROS

• Quick and simple setup with an intuitive interface
• Supports multiple channels including phone, email, and Facebook
• Free plan available for small businesses or trial runs

CONS

• Some advanced chatbot functions are only available in higher-price plans
• Customization might require using scripts
• Phone-related features may not be necessary for everyone

Best for: Smaller Shopify stores that need an affordable and flexible live chat and chatbot system.

3) Gorgias – Best for Shopify Ticket Integration

Gorgias is mainly known as a help desk for eCommerce while also offering chatbot functions. Its deep integration with Shopify lets you access live order and customer data in the chat. This allows it to manage refunds, cancellations, or sales suggestions automatically.

Price: Plans start at $10 per month, with pricing increasing based on ticket volume.

PROS

• Focused on eCommerce with direct Shopify integration
• Reduces manual tasks by automating common inquiries
• Can handle more complex tasks like processing refunds within the chat

CONS

• Costs can rise with higher ticket volumes
• Not solely a chatbot solution, so includes extra features you might not need
• Setup might be too in-depth for very small stores

Best for: Established merchants looking for an integrated help desk with chatbot options, especially when dealing with many customer inquiries.

4) LiveChat – Best for Real-Time Conversations

LiveChat is well-known for customer support and offers a simple chat widget that integrates well with Shopify.

You can set up basic chatbot scenarios or use agents for a combined approach. The platform includes an easy-to-use control panel to track customer queries and agent activities.

Price: Starting at $20 per seat/month.

PROS

• Quick to set up and manage using a single dashboard
• Numerous customization options to match your store’s style
• Excellent real-time communication features

CONS

• Chatbot functions are basic unless paired with other apps
• Can be costly if you have multiple agents
• Fewer built-in marketing automation features

Best for: Shopify stores that need reliable live chat and straightforward chatbot automation without extra complexities.

5) Tidio – Best for Quick Setup

Tidio is a friendly live chat and chatbot builder that is very simple to set up.

With a few clicks, you can add it to your Shopify store and begin engaging with visitors. Tidio’s templates handle tasks like reminding customers about abandoned carts or suggesting products without any code.

Price: Free plan available for basic features; paid plans start at $29 per month.

PROS

• Fast installation and an intuitive interface
• Ready-made chatbot templates for common store tasks
• Integrates with popular email marketing services

CONS

• More advanced features may require a higher plan
• Customized AI responses are limited
• Costs can increase if you want to remove branding and add extra options

Best for: Store owners needing a quick and easy chatbot setup with user-friendly templates.

6) Chatra – Best for a Conversational Approach

Chatra stands out for its conversation-centered style. Instead of relying solely on automated messages, it focuses on engaging visitors in a friendly way.

Although it uses triggers and can answer common questions, the chat feels more personal. It also shows what visitors are typing so you can prepare your reply.

Price: Free plan available for limited features; paid plan starts at $19 per agent/month.

PROS

• Shows what customers are typing so you can respond faster
• Offers a clean, friendly interface that feels personal
• Includes useful eCommerce features like live cart previews

CONS

• The free plan includes limited automation
• Not the most advanced for AI-based responses
• Costs can add up if you need additional agents

Best for: Shopify sellers who value a personable chat experience with real-time insights.

7) Octane AI – Best for Facebook Messenger and SMS

Octane AI works well with Messenger and SMS support while integrating smoothly with Shopify.

Its chatbot handles customer questions, sends follow-up messages, and helps recapture abandoned carts via Facebook Messenger or SMS. If you need a tool that goes beyond live chat on your site, Octane AI is a strong option.

Price: Starts around $29 per month, with costs that increase based on usage.

PROS

• Solid integration with Facebook Messenger and SMS for marketing
• Effective abandoned cart campaigns and broadcast messaging
• Good at collecting data for marketing purposes

CONS

• May offer more than needed if you only want basic chatbot functionality
• Costs can quickly increase with a large subscriber base
• Requires more setup time compared to simpler plugins

Best for: Merchants wanting to reach customers outside the store website, particularly through Messenger and SMS campaigns.

8) Crisp – Best for a Multi-Feature Suite

Crisp is a communication platform offering live chat, chatbot flows, and even email campaigns. Its Shopify integration lets you track carts and orders within the Crisp dashboard.

The chatbot handles basic automated replies while directing more complex issues to human support. Crisp has a clean interface with solid customization options.

Price: Free tier available; Pro plan at €25 per month (around $26 USD).

PROS

• Offers a range of communication tools including chat and email
• Clean design and user-friendly experience
• Easy integration for standard Shopify needs

CONS

• Pricing is in euros, so currency changes might affect costs
• Some advanced automation requires coding or upgrades
• Could be more than necessary if you only need basic chat functions

Best for: Online sellers who want more than just live chat by combining email, chatbots, and additional communication tools in one system.

9) Gobot – Best for Interactive Quizzes

Gobot offers a different style of chatbot. Beyond standard Q&A, it focuses on interactive quizzes and surveys that help guide customers to the right product. It works with Shopify to display product suggestions and collect user contact details.

With Gobot, you can create a bot that mixes quizzes with a sales funnel.

Price: Starts at $29 per month.

PROS

• Interactive product suggestions and quizzes
• Easy to customize conversation flows with a drag-and-drop builder
• Captures leads through surveys and tailored interactions

CONS

• Not the simplest option for straightforward FAQ tasks
• Requires building your quiz or flow to see the best outcomes
• Higher plans are needed for more advanced features

Best for: Stores with a wide product range or where guiding customers to specific items is essential.

10) Hootesuite – Best for AI-Powered Conversations

Hootsuite emphasizes AI-driven chats that aim to understand customers better.

Instead of giving a standard response, it reads the context to reply in a more natural way. It also includes a personal shopping feature that automatically suggests products from the Shopify catalog when asked for recommendations.

Price: Starts around $49 per month.

PROS

• AI-powered responses for a more natural conversation
• A product recommendation system that helps with upsells
• Can handle both sales questions and customer support tasks

CONS

• Costs more than simpler, rule-based bots
• The AI may take time to improve with use
• Smaller stores might not fully benefit from all features

Best for: Mid-size to larger stores looking for a more advanced, AI-driven chat experience that includes upselling.

11) Personizely – Best for Personalization

Personizely works as a conversion optimization tool with an added chat feature. Its chatbot uses browsing behavior or shopping history to make personalized recommendations, offer discounts, or collect email addresses at the right time.

If tailoring the shopping experience is important for your strategy, Personizely brings a personalized chat component to the mix.

Price: Starts at $29 per month, with extra features available at higher tiers.

PROS

• Offers targeted personalization options for different user groups
• Can display pop-ups, banners, and chat prompts based on user behavior
• Integrates smoothly with Shopify and other marketing tools

CONS

• Mainly a personalization tool, so its chatbot features aren’t as advanced as dedicated systems
• May seem complicated if you only need simple chat functions
• Costs can climb with additional segmentation features

Best for: Shopify stores that focus on personalized marketing and need a chat solution tied to specific customer data and triggers.

Comparison of Shopify Chatbots

This table highlights the best Shopify chatbots, their ideal use cases, and key features to help merchants choose the right one.

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This table provides an overview of Shopify chatbots, focusing on their strengths and the features that set them apart.

Shopify Chatbots FAQ

Understanding Shopify chatbots can help you enhance customer interactions and streamline your store’s support.

What is a Shopify chatbot?

A Shopify chatbot is an automated tool that interacts with visitors through live chat, handling customer queries, recommending products, and even managing orders.

How do chatbots benefit a Shopify store?

Chatbots improve response times, reduce customer support costs, and ensure 24/7 assistance by automating repetitive tasks like answering FAQs and tracking orders.

Can Shopify chatbots integrate with other tools?

Yes, many chatbots integrate with email marketing platforms, social media, CRM systems, and Shopify’s own order management tools.

Are chatbots AI-powered or rule-based?

Some chatbots use AI and machine learning to improve responses over time, while others operate based on predefined rules and response triggers.

Do Shopify chatbots replace human support agents?

Not entirely—chatbots handle routine inquiries, but complex issues can be escalated to human agents when needed.

How much do Shopify chatbots cost?

Pricing varies from free plans to premium subscriptions starting at around $10 to $50 per month, depending on features and scalability.

Can chatbots help increase sales?

Yes, chatbots can boost revenue by recommending products, sending abandoned cart reminders, and engaging customers through targeted conversations.

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