13 AI Chatbots for Ecommerce [The Best in 2025]

Years of experience on the ecommerce front lines have shown just how dramatically AI has evolved—from a mere novelty to an essential technology.

By 2025, AI chatbots are not just a trend - they form the backbone of online retail. They handle customer support, offer product suggestions in real time, and build solid connections with shoppers.

Customers expect a 24/7, personalized experience; if they don’t get that, they will easily switch to another provider.

I’m going to walk through 13 AI chatbots that I consider the best in 2025. No filler - just a clear look at how each one stands out and why you might want it in your ecommerce toolkit.

Before we get it, here is a perceptual map of the tools I added to the list:

Why AI Chatbots Dominate Ecommerce in 2025

AI chatbots are no longer an accessory or an experiment. They are central to:

1. Customer Engagement and Satisfaction

AI chatbots handle up to 70% of customer inquiries instantly, providing round-the-clock support without straining your budget. This level of responsiveness builds loyalty and drives repeat sales by delivering faster service every time.

2. Increasing Sales and Conversion Rates

Ecommerce sites typically see a 15–30% boost in conversions after implementing chatbots. Proactive chats often lead to a 20% increase in sales, while real-time product suggestions and checkout reminders keep customers moving through the funnel.

3. Tailored Shopping Experiences

By leveraging data-based recommendations that match a shopper’s history, interests, and actions, chatbots deliver a level of customization that feels like having a dedicated support representative for every user.

4. Operational Efficiency

Routine inquiries—like return and shipping questions—are reduced by 30%, freeing up your team to focus on more complex issues. Chatbots can manage multiple queries simultaneously, so your support staff doesn’t have to grow with every uptick in business.

5. Global Reach

Top chatbots offer multilingual support and deliver consistent service at any hour, in any time zone, making it possible to serve a global customer base without missing a beat.

My Experience With 13 Leading AI Chatbots

Below, I detail 13 AI chatbot solutions that have influenced the ecommerce space in 2025. Each has features that fit various business needs, so it’s about finding the right match for your store.

1. Tidio

Tidio started as a basic live chat tool and has grown into a robust AI platform. It is ideal if you want a user-friendly chatbot with smart automation without needing technical experts.

Highlights

• Consolidates emails, live chat, and Messenger in one dashboard.
• Offers automated product recommendations by reviewing browsing data.
• Comes with a visual editor that helps you build detailed conversation flows.

Who It’s Good For

• Small to midsize online retailers who want a quick, low-code setup.
• Teams that need support across several channels in a single interface.

2. Chatfuel

Chatfuel gained recognition with Facebook Messenger bots. Today, it supports multiple channels, making it a strong candidate if your business relies heavily on social media marketing.

Highlights

• Offers strong integration with Facebook, Instagram, and Messenger.
• Provides automated shopping experiences directly in messaging channels.
• Contains natural language processing that performs well.

Who It’s Good For

• Retailers aiming to improve social media conversions.
• Brands appealing to a younger audience active on social platforms.

3. Ada

Ada is more suited for larger operations. I have worked with a Fortune 500 client that used Ada to reduce customer queries significantly.

Highlights

• Provides suggestions based on current context.
• Offers detailed analytics to evaluate programs and chat flows.
• Integrates smoothly with CRM and marketing tools.

Who It’s Good For

• Large ecommerce businesses with an international presence.
• Teams that need in-depth insights to refine support flows.

4. ManyChat

ManyChat automates Instagram and Facebook messaging. Unlike Chatfuel, ManyChat emphasizes marketing automation, making it ideal for campaigns focused on high conversions.

Highlights

• Features an easy drag-and-drop builder.
• Runs automated drip campaigns on Messenger.
• Integrates with Shopify for handling abandoned cart messages.

Who It’s Good For

• Shopify stores running influencer promotions.
• Marketing teams that enjoy building simple automated funnels.

5. Drift

Drift has expanded from a chatbot into a broader conversational marketing tool. I have seen it work well in B2B ecommerce, though it is just as valuable for B2C when aiming for high-value sales.

Highlights

• Focuses on lead qualification and real-time engagement.
• Integrates with calendars for easy appointment scheduling.
• Bridges the gap between chat and direct sales with call options.

Who It’s Good For

• Retailers selling high-ticket items or subscription services.
• Businesses with dedicated sales teams seeking qualified leads.

6. Intercom

Intercom has a long history in customer communication. Although its pricing may be steep for small shops, it excels in user onboarding, product tours, and varied integrations.

Highlights

• Offers flexible automation combining marketing, sales, and support.
• Uses smart segmentation based on user actions.
• Provides a variety of plug-ins, from Slack to Salesforce.

Who It’s Good For

• Mid-to-large ecommerce sites seeking a unified approach to the customer lifecycle.
• Digital product sellers in need of structured onboarding.

7. eDesk

eDesk directly addresses common issues like order management, returns, and product inquiries. I have seen small teams handle a much larger volume of work using eDesk’s AI.

Highlights

• Integrates with ecommerce platforms like Amazon, eBay, and Shopify.
• Manages shipping queries, returns, and refunds efficiently.
• Offers one interface for customer tickets across various channels.

Who It’s Good For

• High-volume sellers managing multiple marketplaces.
• Smaller teams looking to simplify routine support tasks.

8. Crisp

Crisp is known for real-time chat, knowledge base management, and automated messaging. I first noticed Crisp when a partner used it to offer attentive customer engagement while maintaining their brand’s personality.

Highlights

• Features real-time co-browsing to guide users.
• Offers automatic translations during chat sessions.
• Can send discount codes or specialized offers during conversations.

Who It’s Good For

• Brands prioritizing strong real-time engagement.
• Ecommerce teams that favor a clean, multilingual experience.

9. Botsify

Botsify became popular as an easy-to-launch and reasonably priced option. It uses a drag-and-drop interface and supports several languages, which is beneficial for global audiences.

Highlights

• Provides an extensive library of templates for many scenarios.
• Supports Messenger, WhatsApp, and website widgets.
• Includes analytics to help improve conversation flows.

Who It’s Good For

• Growing ecommerce companies needing an affordable yet complete chatbot.
• Teams that value a simple setup and ready-made templates.

10. Gorgias

Gorgias is a helpdesk designed for Shopify that also features AI chatbot functions. I have tried Gorgias on a few Shopify stores and found it effective at linking orders, customer data, and chats.

Highlights

• Offers deep integration with Shopify, displaying customer information in chat.
• Uses automated responses to address common queries.
• Provides robust reporting to track customer interactions and purchasing behavior.

Who It’s Good For

• Shopify merchants needing both a helpdesk and chatbot in one.
• Businesses that emphasize support after purchase.

11. HubSpot Chatbot

HubSpot transformed its inbound marketing approach into a chatbot framework that fits naturally with its CRM tools. If you already use HubSpot, adding the chatbot is straightforward.

Highlights

• Connects with HubSpot CRM data.
• Automates lead screening and triggers workflows.
• Provides detailed reports on how chats lead to sales and other actions.

Who It’s Good For

• Ecommerce companies already on HubSpot.
• Marketing teams preferring an all-in-one system for chat and email.

12. Freshchat

Freshchat is part of the Freshworks family. Like Intercom, it brings together marketing, support, and sales but is often more affordable.

Highlights

• Offers an intuitive dashboard for bots, FAQs, and live chat.
• Includes automated flows for handling routine questions.
• Connects smoothly with Freshdesk for escalated support.

Who It’s Good For

• Mid-size stores seeking a cost-effective helpdesk with AI chat.
• Teams with smaller support groups that still need to scale.

13. Zendesk Chat

Zendesk Chat, known earlier as Zopim, is a well-established tool in customer support. It combines live chat, chatbot, and ticketing into one system that works well with the Zendesk suite.

Highlights

• Fuses live chat, AI responses, and ticket management.
• Uses advanced triggers and automation based on behavior.
• Offers global support with local adaptations and an extensive knowledge base.

Who It’s Good For

• Businesses that already use Zendesk for customer support.
• Enterprises aiming to keep a consistent brand presence in support globally.

Real-World Wins

Some of these chatbots serve as practical problem-solvers while others help tell your brand’s story.

I have seen different uses across industries, and I would like to share three examples:

1. BloomsyBox: Emotional Engagement in EcommerceBloomsyBox introduced an AI chatbot that handled orders and created personalized greeting cards along with interactive campaigns. This raised the experience from a standard transaction to something more personal. Customer satisfaction and repeat orders climbed because customers felt the chatbot brought a personal touch to every purchase.
2. Shopify Sidekick: Increasing Store Owner ProductivityShopify’s Sidekick acts like a personal helper. I recall a small boutique owner who used Sidekick to automate discount setups and review sales data without manual work. As a result, the owner had more time to plan new product releases and marketing strategies.
3. Stitch Fix: Scaling Content GenerationStitch Fix used AI to write product descriptions and ad headlines at scale. Their team used to write thousands of lines of copy every month, but the chatbot managed a large part of that workload. Tests showed that AI-generated copy often performed better than manually written copy, freeing the creative team for larger projects.

Performance Numbers

Measurable results matter. Here is a brief overview of how AI chatbots are changing ecommerce:

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Even a 15% boost in conversions can make a big difference when you consider the average order value and daily site traffic.

Best Practices to Unlock Full Potential

A chatbot works best when supported by a good strategy. Here are some suggestions:

• Connect your chatbot to your CRM, email system, and ecommerce platform so you can use customer data effectively.
• Keep conversations short and clear. People want quick answers, and give them an option to reach a human if needed.
• Use past shopping behavior to tailor suggestions without overstepping into intrusiveness.
• Use analytics to see where users drop off or have questions, and adjust accordingly.
• Experiment with different conversation flows to see what works best.

The Future of AI Chatbots

We will likely see a shift from reactive responses to more proactive help.

Picture a chatbot that automatically offers a discount to a user about to leave the checkout page or gives sizing advice based on previous returns.

Chatbots may start generating creative copy and tailored promotional material quickly.

These tools take over routine tasks and free up people to focus on building stronger customer relationships while supporting sales and loyalty.