Top 10 Tidio Alternatives for Online Shops (2025)

Tidio is a popular, budget-friendly live chat and chatbot tool, especially for small to medium businesses.

But it might not work for everyone due to limits in features or integrations. If you're looking for other options, here are the top 10 Tidio alternatives, like Intercom and Zendesk, to help you find the right fit for your customer support needs.

Why Consider Alternatives to Tidio?

While Tidio is known for its affordability and ease of use, businesses might seek alternatives for several reasons:

• Advanced Features: Some may require more sophisticated functionalities like in-app messaging, product tours, or AI-driven workflows.
• Scalability: Tidio's feature set and pricing structure might limit its utility as your customer base grows.
• Integration Needs: Alternatives may offer deeper integrations with CRM, marketing automation, or analytics tools.
• Customization: You might need a platform that allows more extensive customization of chat widgets and workflows.
• Industry Focus: Some solutions are tailored for specific industries (e.g., e-commerce, enterprise-level businesses).

Key Factors in Choosing a Customer Support and Live Chat Tool

When evaluating alternatives to Tidio, consider the following factors:

• Ease of Use: The platform should be intuitive for both support teams and customers.
• Feature Set: Assess whether you need advanced features like AI chatbots, omnichannel support, knowledge bases, or email marketing integration.
• Integrations: Ensure compatibility with your CRM, CMS, e-commerce, and marketing tools.
• Scalability: The solution should grow with your business without disproportionate cost increases.
• Pricing: Align the tool's cost structure with your budget and expected ROI.
• Customization: The ability to tailor the chat experience and workflows to your brand and processes.
• Customer Support: Reliable vendor support is crucial for troubleshooting and onboarding.

The Best Tidio Alternatives

Below is a detailed list of the top 10 Tidio alternatives, including direct comparisons to Tidio, to help you make an informed decision.

1. Intercom

Intercom is a customer messaging tool that combines live chat, chatbots, and in-app messaging to help you connect with customers. It's popular with teams that want to engage customers, qualify leads, and onboard new users.

Key Features:

• Live Chat and In-App Messaging: Talk to customers in real-time on your website and within your product.
• Chatbots and Automation: Automatically answer common questions and direct leads to the right team members.
• Customer Segmentation: Tailor messages based on what users do and who they are.
• Product Tours: Guide new users with interactive walkthroughs.
• Integrations and Reporting: Connect with CRM and marketing tools, and track team performance and customer interactions.

Direct Comparison to Tidio:

Intercom has more advanced features like product tours and in-app messaging compared to Tidio. While Tidio is more budget-friendly and straightforward, Intercom offers more tools for businesses looking to grow.

If you are using Intercom at the moment, make sure to check out these top Intercom alternatives.

Pros and Cons:

Intercom is great for personalization and automation, with strong connections to CRM and marketing tools, making it ideal for engaging customers and onboarding new users. However, it can be pricey for small businesses, and its complexity might require some training.

Pricing:

• Start Plan: From $74 per month for basic features.
• Grow and Accelerate Plans: Custom pricing for more advanced capabilities.

Ideal For:

Businesses that want a full-featured customer engagement tool with strong automation and personalization, especially if they focus on proactive support and growth.

2. Zendesk

Zendesk is a well-known customer service platform that offers tools for ticketing, live chat, knowledge base management, and multi-channel support.

Key Features:

• Multi-Channel Support: Manage inquiries through email, chat, phone, social media, and more.
• Live Chat and Messaging: Engage customers in real-time with customizable chat widgets.
• Ticketing System: Organize and prioritize customer inquiries efficiently.
• Knowledge Base: Create a self-service hub with FAQs and articles.
• AI and Automation: Use chatbots and automated workflows to speed up response times.
• Reporting and Analytics: Monitor performance metrics and customer satisfaction.
• Extensive Integrations: Connect with CRM, marketing, and productivity tools.

Direct Comparison to Tidio:

Zendesk provides a comprehensive help desk and multi-channel support, while Tidio focuses on live chat and chatbots. Tidio is simpler and cheaper, but Zendesk offers a more scalable and feature-rich system for businesses needing strong ticketing and reporting. If you want more extensive Zendesk-specific alternatives, see the these 12 Zendesk alternatives.

Pros and Cons:

Zendesk offers comprehensive support features across channels and is highly scalable, making it suitable for businesses of all sizes. It has extensive integrations and strong ticketing capabilities. However, it can be costly, especially with advanced features, and its interface can be complex for beginners.

Pricing:

• Suite Team: $49 per agent per month, billed annually.
• Suite Growth: $79 per agent per month, adds more features.
• Suite Professional: $99 per agent per month, includes advanced capabilities.

Ideal For:

Businesses needing a robust, scalable customer support platform with strong ticketing and multi-channel functionalities.

3. Crisp

Crisp is a messaging platform that combines live chat, chatbots, and multi-channel support, focusing on providing a complete customer communication experience. It is popular with startups and small businesses due to its affordable plans and advanced features.

Key Features:

• Live Chat and Chatbots: Real-time customer engagement and automated responses.
• Multi-Channel Inbox: Manage messages from email, Messenger, Twitter, and SMS in one place.
• Knowledge Base: Create a self-help center to reduce ticket volume.
• Co-Browsing and Video Calls: Assist customers directly on their screen.
• Team Collaboration: Internal notes, mentions, and file sharing.
• Integrations: Connect with Slack, WordPress, and Zapier.

Direct Comparison to Tidio:

Both Crisp and Tidio offer live chat and chatbots, but Crisp provides additional features like co-browsing, video calls, and a more robust multi-channel inbox. Tidio focuses more on simplicity and affordability, while Crisp offers a richer feature set for a slightly higher cost.

Pros and Cons:

Crisp offers affordable pricing with a generous free plan and a user-friendly interface with advanced features. It provides multi-channel support in one inbox, and co-browsing and video calls enhance support quality. However, some advanced features require higher-tier plans, and the chatbot builder may not be as intuitive as some competitors.

Pricing:

• Free Plan: Basic features with limitations.
• Pro Plan: $25 per website per month adds advanced features.
• Unlimited Plan: $95 per website per month includes full capabilities.

Ideal For:

Startups and small businesses seeking an affordable, feature-rich messaging platform with co-browsing and video call functionalities.

4. LiveChat

LiveChat offers a robust live chat platform designed to boost sales and improve customer service. It provides a seamless chat experience for website visitors and equips agents with tools for efficiency and conversion optimization.

Key Features:

• Real-Time Chat: Engage customers instantly with canned responses and typing previews.
• Chat Routing: Distribute chats based on agent skills or availability.
• Customization: Adjust the chat widget to reflect your brand.
• Ticketing System: Convert chats into tickets for follow-up.
• Integrations: Connect with CRM, email marketing platforms, and help desk tools.
• Analytics Dashboard: Monitor chat volume, agent performance, and customer satisfaction.

Direct Comparison to Tidio:

Both LiveChat and Tidio focus on live chat, but LiveChat provides a more polished and specialized chat experience with deeper integrations. Tidio offers chatbots in its free plan and is generally more affordable. LiveChat is highly scalable and integrates with a wide range of tools, while Tidio is simpler and more cost-effective for smaller teams.

Pros and Cons:

LiveChat is easy to set up and user-friendly, with a highly customizable chat widget and strong integration options. It focuses on enhancing real-time customer engagement. However, it has limited automation and chatbot features in lower-tier plans, additional costs for certain advanced features, and no native CRM capabilities.

Pricing:

• Starter Plan: $19 per agent per month, billed annually.
• Team Plan: $39 per agent per month.
• Business Plan: $59 per agent per month.
• Enterprise Plan: Custom pricing.

Ideal For:

Businesses focused on real-time support and sales conversions through live chat that require more customization and scalability than Tidio offers.

5. Olark

Olark provides a simple live chat solution aimed at helping businesses connect with website visitors, increase sales, and improve customer satisfaction. Its focus on simplicity and ease of use appeals to small businesses and teams with limited technical expertise.

Key Features:

• Customizable Chatbox: Match the chat widget to your branding.
• Automated Messages: Engage visitors proactively based on behavior.
• Transcript Archives: Access chat histories for insights and training.
• Integrations: Connect with CRM and help desk systems like Salesforce and Help Scout.
• Real-Time Reporting: Monitor chat volume, agent activity, and customer satisfaction.
• Visitor Insights: View visitor activity and page navigation patterns.

Direct Comparison to Tidio:

Both Olark and Tidio are user-friendly and affordable, but Tidio includes chatbot functionality in its free plan, while Olark focuses solely on live chat. Olark offers a stable and straightforward solution without the complexities of bots.

Pros and Cons:

Olark is easy to set up and use, with affordable pricing and discounts for longer billing cycles. It has a strong focus on essential live chat features and provides real-time visitor insights. However, it has limited advanced functionalities and automation, no native chatbot builder or knowledge base, and fewer integrations compared to some competitors.

Pricing:

• Monthly Plan: $29 per agent per month.
• Yearly Plan: $19 per agent per month, billed annually.
• 2-Year Plan: $15 per agent per month, billed biennially.

Ideal For:

Small businesses looking for a straightforward live chat solution without unnecessary complexity or advanced chatbot features.

6. Salesloft (Drift)

Salesloft is a conversational marketing and sales platform that leverages live chat, AI-powered chatbots, and account-based marketing (ABM) to engage website visitors, qualify leads, and enhance customer relationships.

Key Features:

• Live Chat and Chatbots: Engage visitors in real-time and automate responses to common queries.
• Conversational Marketing: Personalize messages based on visitor behavior and attributes.
• ABM and Meeting Scheduling: Target high-value accounts and book meetings directly through chat.
• Integrations and Analytics: Connect with CRM and marketing tools like Salesforce and Marketo, and measure engagement metrics.
• Video and Voice Messages: Add a personal touch to customer interactions.

Direct Comparison to Tidio:

Salesloft focuses on lead generation, sales engagement, and ABM, offering more advanced marketing features than Tidio. Tidio is more affordable and simpler, making it better for small businesses focused on basic chat and chatbots.

Pros and Cons:

Salesloft offers an innovative approach to lead generation and sales with powerful automation and personalization capabilities. It provides strong tools for sales engagement and qualification. However, its higher price point may not suit small businesses, and it is more sales-focused than general support-oriented. Additionally, setting up advanced features and playbooks can be complex.

Pricing:

• Premium Plans: Starting at $400 per month, with advanced features.
• Enterprise Plans: Custom pricing based on business needs.
• Salesloft also offers a free plan with limited features.

Ideal For:

Businesses focusing on marketing and sales engagement through conversational tools, aiming to convert website visitors into customers.

7. Gorgias

Gorgias is a help desk solution designed for e-commerce businesses, integrating with platforms like Shopify, Magento, and BigCommerce. It aims to turn customer support into a revenue channel by streamlining workflows and boosting efficiency.

Key Features:

• E-commerce Integrations: Access order data, tracking numbers, and previous interactions directly within tickets.
• Multi-Channel Support: Manage email, live chat, social media (Facebook, Instagram), and SMS in one place.
• Automation and Macros: Automate responses to common inquiries, reducing agent workload.
• Revenue Tracking: Measure support agents' impact on sales and conversions.
• Self-Service Portal: Allow customers to resolve issues like order tracking independently.
• Collaboration Tools: Assign tickets, add internal notes, and merge conversations.

Direct Comparison to Tidio:

Gorgias focuses on e-commerce with deep integrations and revenue tracking, making it more specialized than Tidio. Tidio is simpler and more cost-effective but lacks Gorgias' advanced e-commerce workflows.

Pros and Cons:

Gorgias offers deep integration with e-commerce platforms, enhancing agent efficiency and turning support interactions into sales opportunities. However, it may lack features needed by non-e-commerce businesses, and pricing based on ticket volume can become costly as you grow.

Pricing:

• Basic Plan: $60 per month for up to 350 tickets.
• Pro Plan: $300 per month for up to 2,000 tickets.
• Advanced Plan: $750 per month for up to 5,000 tickets.
• Custom Plan: For higher volumes or specific needs.

Ideal For:

E-commerce businesses seeking a support solution integrated directly with sales and order management processes.

8. HubSpot Service Hub

HubSpot Service Hub is part of the HubSpot ecosystem, offering a customer service platform that integrates seamlessly with their CRM, sales, and marketing tools to provide a unified view of the customer journey.

Key Features:

• Unified CRM Platform: Centralize customer data for personalized support.
• Ticketing System: Manage customer issues efficiently with automation and routing.
• Live Chat and Bots: Engage with customers in real-time and use chatbots to handle common queries.
• Knowledge Base: Build a library of help articles and FAQs.
• Customer Feedback Surveys: Collect CSAT, NPS, and CES ratings directly from customers.
• Reporting and Analytics: Track performance metrics and customer satisfaction scores.
• Integration with HubSpot Suite: Access CRM, sales, and marketing features for holistic customer management.

Direct Comparison to Tidio:

HubSpot offers a fully integrated CRM solution, providing a unified view of customers across sales, marketing, and support. Tidio is more focused on live chat and chatbots, making HubSpot more suitable for businesses wanting to align support with their overall CRM and marketing strategies.

Pros and Cons:

HubSpot Service Hub integrates seamlessly with HubSpot CRM and marketing tools, offering a comprehensive customer view that enhances personalization. However, advanced features require higher-tier plans, which can be expensive for small businesses.

Pricing:

• Free Plan: Basic features with limited capabilities.
• Starter Plan: $45 per month, offers essential support features.
• Professional Plan: $450 per month, adds advanced automation and reporting.
• Enterprise Plan: $1,200 per month, for large organizations.

Ideal For:

Businesses already using HubSpot or seeking an integrated CRM and customer service solution that aligns support with sales and marketing efforts.

9. LiveAgent

LiveAgent is a help desk and live chat software providing a wide range of features, including ticketing, automation, a built-in CRM, and call center support. It aims to offer an all-in-one solution for multi-channel customer support.

Key Features:

• Universal Inbox: Manage email, chat, phone, and social media interactions in one place.
• Live Chat Widget: Real-time engagement with visitors, typing preview, and canned responses.
• Ticketing System: Convert chats and messages into tickets for organized follow-up.
• Automation Rules: Streamline workflows with automated actions and SLA management.
• Call Center Support: Integrated voice communication with IVR, call routing, and recording.
• Knowledge Base: Create a self-service portal with FAQs and articles.
• Social Media Integration: Support customers on Facebook, Twitter, and Instagram.
• Reporting and Analytics: Monitor performance and customer satisfaction metrics.

Direct Comparison to Tidio:

LiveAgent offers a more comprehensive set of customer support tools, including a ticketing system and call center features. Tidio is simpler and more focused on live chat and chatbots. LiveAgent may better suit businesses needing a multi-channel help desk solution.

Pros and Cons:

LiveAgent is a feature-rich platform at competitive pricing, providing an all-in-one solution for multi-channel support. However, its interface can be overwhelming for new users, and there is a longer learning curve due to its extensive features.

Pricing:

• Free Plan: Basic features for small teams.
• Ticket Plan: $15 per agent per month.
• Ticket+Chat Plan: $29 per agent per month.
• All-Inclusive Plan: $49 per agent per month, includes all features.

Ideal For:

Businesses seeking a comprehensive support solution with extensive features, including ticketing and call center capabilities.

10. Tawk.to

Tawk.to is a free live chat application that allows businesses to monitor and chat with website visitors at no cost. It aims to provide accessible customer engagement tools, making it popular for small businesses and startups with limited budgets.

Key Features:

• Unlimited Agents and Chat Volume: No restrictions on usage.
• Customizable Widget: Adjust the chat widget to match your brand.
• File Transfer: Send and receive files during chats.
• Visitor Monitoring: Real-time visitor insights for proactive engagement.
• Mobile Apps: Stay connected via iOS and Android devices.
• Ticketing System: Convert offline messages into tickets.
• Knowledge Base: Create a self-service portal for customers.
• Add-Ons for Branding and Chat Agents: Remove branding or hire chat agents at an additional cost.

Direct Comparison to Tidio:

Both Tawk.to and Tidio offer a free plan, but Tawk.to provides unlimited agents and chats, while Tidio limits certain features in its free plan. Tidio focuses more on chatbots, whereas Tawk.to is a simple, no-frills solution.

Pros and Cons:

Tawk.to is completely free to use for core live chat functionalities and is easy to set up and operate. However, it has limited advanced features and integrations, and branding removal and add-ons come at a cost.

Pricing:

• Free: Full-featured live chat at no cost.
• Paid Add-ons: Remove branding for $19 per month or hire chat agents starting at $1 per hour.

Ideal For:

Businesses looking for a basic, cost-effective live chat solution without advanced features, suitable for startups and small teams on a tight budget.

Overview of Tidio Alternatives

This table shows and overview of the 10 top Tidio alternatives:

‍

Frequently Asked Questions

We have answered the most commonly asked questions about Tidio alternatives:

Why Should I Consider Alternatives to Tidio?

You might seek alternatives to Tidio if you require more advanced features, need better integrations, prefer different pricing models, or want a solution that can scale more effectively as your business grows.

Are There Free Alternatives to Tidio?

Yes, tools like Tawk.to, Crisp, and Chatra offer free plans with basic features suitable for small businesses or those starting out, allowing you to test their core functionalities before upgrading.

Can These Tools Integrate with My Existing Systems?

Most of the listed alternatives offer integrations with popular CRM, CMS, e-commerce platforms, and other business tools. Verify compatibility during your evaluation to ensure seamless operations.

Do These Alternatives Support Multi-Channel Communication?

Many alternatives, such as Zendesk, HubSpot Service Hub, and LiveAgent, support multiple channels like email, live chat, social media, and voice, allowing you to engage customers on their preferred platforms.

Which Alternative Is Best for Small Businesses?

Tools like Crisp, Chatra, Tawk.to, and Olark are popular among small businesses due to their affordability and ease of use. Consider your feature requirements and integrations when choosing.

Is It Easy to Migrate from Tidio to Another Platform?

Migration processes vary by provider. Some platforms offer migration assistance or tools to help transfer data from Tidio. Consult with the vendor for specific migration support and plan the transition carefully.

Do These Platforms Offer Customer Support?

Yes, most vendors provide customer support through email, live chat, and/or phone. The level of support may vary by pricing plan, so consider this when selecting a solution.