Cin7 vs DEAR Inventory: Which Is Better in 2024?

For ecommerce businesses striving to streamline operations, cut costs, and boost customer happiness, effective inventory management is a must. Enter Cin7 and DEAR Inventory, two top contenders in inventory management solutions. Each platform boasts a suite of powerful features designed with the modern ecommerce landscape in mind. However, they differ in terms of functionality, scalability, and integration prowess.

Cin7, established in 2012, is a cloud-based inventory management and point-of-sale (POS) system designed for growing businesses. It emphasizes automation, extensive integrations, and omnichannel retail capabilities, helping businesses synchronize inventory across multiple sales channels and locations.

DEAR Inventory, founded in 2012, is also a cloud-based inventory management solution focused on providing comprehensive features for small to medium-sized enterprises (SMEs). It offers strong accounting integration, manufacturing modules, and deep functionality in inventory control and order management.

This article presents an in-depth comparison of Cin7 and DEAR Inventory, focusing on their inventory management capabilities, to help you decide which platform best suits your ecommerce business needs.

Feature Overview of DEAR Inventory vs Cin7

Here's a rundown of the features offered by Cin7 and DEAR Inventory, to help you determine which inventory management tool is the best fit for you.

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Broad Comparison

Choosing between Cin7 and DEAR Inventory involves understanding how each platform aligns with your business requirements. While both aim to streamline inventory management, they differ in specialization, scalability, and the breadth of features offered.

Overall Approach and Usability

Cin7 is designed for businesses seeking an all-in-one solution that combines inventory management with POS capabilities and extensive integrations. It focuses on omnichannel retail, allowing businesses to manage inventory across multiple sales channels, warehouses, and even B2B operations within a single system. Cin7 offers a comprehensive dashboard and customizable workflows but may present a learning curve due to its extensive features.

There are plenty of other great DEAR Inventory and Cin7 alternatives to choose frem, knowing them all can is beneficial if you are out looking for a new or your first inventory management tool.

DEAR Inventory offers a user-friendly interface with deep functionality in inventory control and order management. It emphasizes integration with accounting systems like Xero and QuickBooks Online, providing seamless financial data synchronization. DEAR Inventory is modular, allowing businesses to enable features as needed, which can simplify the user experience.

Comparison:

• Usability: DEAR Inventory provides an intuitive interface suitable for users seeking straightforward navigation. Cin7 offers comprehensive features that may require more time to master.
• Specialization: Cin7 excels in omnichannel and POS integration, while DEAR Inventory focuses on robust inventory and order management with strong accounting integration.

Integration Capabilities

Integration with other systems is crucial for efficient operations. Both Cin7 and DEAR Inventory offer extensive integration options but differ in focus.

Cin7 integrates with over 550 third-party applications, including major ecommerce platforms like Shopify, WooCommerce, Magento, and marketplaces like Amazon and eBay. It also connects with various POS systems, 3PL providers, and EDI solutions, supporting businesses with complex supply chains.

DEAR Inventory integrates with popular ecommerce platforms such as Shopify, WooCommerce, Magento, BigCommerce, and marketplaces like Amazon and eBay. It emphasizes accounting integrations, particularly with Xero and QuickBooks Online, ensuring seamless financial management. DEAR also connects with shipping solutions and CRM systems.

Comparison:

• Ecommerce Integration: Both platforms offer strong integration with major ecommerce platforms.
• POS and EDI Integration: Cin7 provides more extensive POS and EDI integrations, beneficial for businesses requiring these capabilities.
• Accounting Integration: DEAR Inventory shines in accounting integration, making it ideal for businesses prioritizing financial synchronization.

Scalability and Flexibility

Your inventory management solution should grow with your business.

Cin7 is suitable for medium to large enterprises that require complex inventory management across multiple sales channels and locations. Its extensive features support scalability but may be overwhelming for smaller businesses.

DEAR Inventory caters to small and medium-sized businesses, offering scalability through modular features. Businesses can add functionalities like manufacturing modules or advanced reporting as they grow.

Comparison:

• Small to Medium Businesses: DEAR Inventory offers a scalable solution that grows with your business needs.
• Medium to Large Enterprises: Cin7 provides advanced features suitable for larger businesses with complex operations.

Cost Considerations

Budget plays a significant role in selecting software solutions.

Cin7 offers tiered pricing plans based on the number of users, integrations, and modules required. Pricing tends to be higher due to its extensive features and is provided upon request, requiring businesses to contact sales for a quote.

DEAR Inventory provides transparent pricing with tiered plans based on the number of users and features. It offers a more affordable entry point for small businesses, with clear costs for additional modules.

Comparison:

• Upfront Costs: DEAR Inventory offers predictable, transparent pricing suitable for budgeting.
• Total Cost of Ownership: Cin7 may involve higher costs due to advanced features, but for businesses that need those capabilities, the investment may be justified.

Support and Training

Access to quality support and training resources can impact the effectiveness of the software.

Cin7 offers customer support via email, phone, and live chat. It provides onboarding assistance, training resources, and a knowledge base. Higher-tier plans may include dedicated account managers and priority support.

DEAR Inventory provides support through email and a ticketing system, with phone support available in higher-tier plans. It offers comprehensive documentation, video tutorials, and a community forum.

Comparison:

• Support Availability: Cin7 offers more immediate support options like live chat and phone support in standard plans.
• Training Resources: Both platforms provide valuable resources, but Cin7 may offer more personalized training for complex setups.

Must-Have Feature Comparison

These are the must-have features for inventory management in 2024. This table highlights how Cin7 and DEAR Inventory support each feature and in what manner:

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Detailed Feature Analysis

Here we go in-depth and look at each of the features that Cin7 and DEAR Inventory provide, and show how they stack up against each other.

Inventory Tracking

Cin7 offers real-time inventory tracking across multiple sales channels and warehouses. It automates stock adjustments upon sales, returns, and transfers. Advanced features include:

• Stock Reordering: Automated alerts and purchase order creation based on stock levels.
• Cost Tracking: Manages inventory costs with options for average, FIFO, or actual cost methods.

DEAR Inventory provides comprehensive inventory tracking with:

• Batch and Serial Number Tracking: Enhanced traceability for compliance and quality control.
• Expiry Date Management: Ideal for perishable goods management.
• Multiple Units of Measure: Supports purchasing and selling in different units.

Comparison: Cin7 is suited for businesses needing automation across complex operations, while DEAR Inventory is ideal for businesses requiring detailed traceability and unit management.

Order Management

Cin7 centralizes orders from various sales channels, providing:

• Order Automation: Streamlines order processing with customizable workflows.
• Backorder Management: Handles out-of-stock items efficiently.
• EDI Compliance: Supports electronic data interchange for seamless supplier communication.

DEAR Inventory offers robust order management with:

• Sales and Purchase Orders: Manages complete order lifecycle.
• Dropshipping and Backordering: Supports flexible fulfillment methods.
• Wholesale Management: Includes B2B portal for wholesale customers.

Comparison: Cin7 excels in automating complex order processes and EDI integration, whereas DEAR Inventory provides comprehensive order management with strong wholesale features.

Warehouse Management

Cin7 supports advanced warehouse management:

• Multi-Warehouse Support: Manages inventory across multiple locations.
• Routing and Automation: Optimizes picking, packing, and shipping processes.
• Third-Party Logistics (3PL): Integrates with 3PL providers for outsourced fulfillment.

DEAR Inventory offers:

• Multi-Warehouse Management: Tracks stock levels and transfers between locations.
• Bin Locations: Organizes inventory within warehouses for efficient retrieval.
• Stocktaking: Facilitates inventory counts and adjustments.

Comparison: Cin7 is better for businesses with complex warehouse operations requiring automation, while DEAR Inventory is suitable for businesses needing essential warehouse management features.

Multichannel Selling

Cin7 integrates with a wide range of sales channels:

• Ecommerce Platforms: Shopify, WooCommerce, Magento, BigCommerce, and more.
• Marketplaces: Amazon, eBay, Walmart, and others.
• Retail POS Systems: Supports in-store sales integration.

DEAR Inventory connects with:

• Ecommerce Platforms: Shopify, WooCommerce, Magento, BigCommerce.
• Marketplaces: Amazon, eBay, Etsy.
• B2B Portal: Offers a dedicated portal for wholesale customers.

Comparison: Cin7 offers broader channel integration and POS capabilities, while DEAR Inventory provides essential multichannel integration with a focus on ecommerce.

Batch and Serial Number Tracking

Both platforms offer batch and serial number tracking for inventory items.

Cin7 provides:

• Advanced Traceability: Tracks items through manufacturing, warehousing, and sales.
• Compliance Support: Helps meet industry regulations.

DEAR Inventory offers:

• Detailed Tracking: Assigns and tracks batches and serial numbers throughout the product lifecycle.
• Expiry Management: Useful for industries like food and pharmaceuticals.

Comparison: Both platforms offer robust tracking; the choice depends on other platform preferences.

Manufacturing Module

Cin7 includes manufacturing capabilities:

• Bill of Materials (BOM): Manages components and assemblies.
• Production Orders: Tracks manufacturing processes.
• Resource Planning: Allocates resources efficiently.

DEAR Inventory provides:

• Light Manufacturing: Supports BOM, production orders, and cost tracking.
• Kitting and Bundling: Manages product assemblies.

Comparison: Cin7 is better suited for businesses with more complex manufacturing needs, while DEAR Inventory is suitable for light manufacturing requirements.

Reporting and Analytics

Cin7 offers advanced reporting tools:

• Customizable Dashboards: Visualize key metrics.
• Business Intelligence: In-depth analysis of sales, inventory, and financials.
• Forecasting: Predicts inventory needs based on trends.

DEAR Inventory provides:

• Standard Reports: Sales, purchases, inventory valuation, and financial reports.
• Custom Reports: Ability to create reports tailored to specific needs.
• Financial Insights: Deep integration with accounting data.

Comparison: Cin7 is ideal for businesses needing advanced analytics and forecasting, while DEAR Inventory is suitable for businesses focused on financial reporting and basic analytics.

Mobile App

Cin7 has limited mobile functionality, primarily for inventory lookups and sales orders.

DEAR Inventory offers a mobile app for iOS and Android, allowing:

• Stock Management: Adjust stock levels, conduct stocktakes.
• Order Processing: Create and manage sales and purchase orders.
• Barcode Scanning: Use mobile device for scanning barcodes.

Comparison: DEAR Inventory provides more comprehensive mobile capabilities, whereas Cin7 may require desktop access for full functionality.

Customization

Cin7 allows for workflow customization and automation through:

• Custom Fields: Add fields to records as needed.
• Workflow Automation: Set rules for automating tasks.
• API Access: For custom integrations and development.

DEAR Inventory offers:

• Custom Fields and Templates: Personalize documents and data entries.
• Limited Workflow Customization: Less extensive than Cin7.
• API Access: Available for integration and development.

Comparison: Cin7 offers greater customization and automation capabilities, while DEAR Inventory provides essential customization suitable for most SMBs.

Integration with Accounting

Both platforms integrate with popular accounting software.

Cin7 connects with:

• Xero
• QuickBooks Online
• MYOB AccountRight

DEAR Inventory has strong accounting integration:

• Real-Time Sync: With Xero and QuickBooks Online.
• Comprehensive Financials: Synchronizes invoices, bills, and inventory values.

Comparison: DEAR Inventory offers deeper accounting integration, ideal for businesses prioritizing financial accuracy, while Cin7 provides necessary accounting connections but focuses more on inventory and sales channels.

Pricing Models

Pricing is often a crucial factor in selecting an inventory management solution. Generally, DEAR Inventory offers more transparent and affordable pricing options, making it a cost-effective choice for small to medium businesses.

In contrast, Cin7's custom pricing structure is tailored for medium to large enterprises, potentially leading to higher costs. Here's a concise overview of the pricing models and key considerations for both platforms.

Cin7 Pricing

• Custom Pricing: Based on the number of users, integrations, and required features.
• Contact Sales: Must request a personalized quote.
• Additional Costs: Potential fees for advanced modules or premium support.

Considerations: Scalability is tailored for medium to large businesses, and budgeting may require careful planning due to custom pricing.

DEAR Inventory Pricing

• Standard Plan: Starting at $325/month, includes 5 users and core features.
• Retailing Plan: $445/month, includes 8 users, B2B portal, and advanced features.
• Manufacturing Plan: $525/month, includes 10 users and full manufacturing module.
• Additional Costs: Extra users and modules can be added at clear rates.

Considerations: Transparency in pricing aids in budgeting, and the lower entry point is beneficial for small to medium businesses.

Pick the Correct Inventory Management System for Your Ecommerce Business

Choosing between Cin7 and DEAR Inventory depends on your ecommerce business's specific needs, size, and strategic goals.

Choose Cin7 if:

• You require an all-in-one solution with advanced inventory management, POS integration, and extensive sales channel support.
• Your business operates across multiple locations and needs advanced warehouse management.
• Automation and workflow customization are essential for your operations.
• You are a medium to large enterprise willing to invest in a comprehensive solution.

Choose DEAR Inventory if:

• You prefer a user-friendly interface with deep inventory and order management features.
• Strong accounting integration with Xero or QuickBooks Online is a priority.
• Your business requires batch and serial number tracking with detailed traceability.
• You are a small to medium-sized business seeking a scalable and affordable solution.

By evaluating these factors, you can select the inventory management solution that best aligns with your operational needs and growth objectives.

Frequently Asked Questions

Here we have answered some of the most frequently asked questions to help you pick between Cin7 and DEAR Inventory

How easy is it to integrate Cin7 and DEAR Inventory with my existing ecommerce platforms?

Cin7 and DEAR Inventory both offer seamless integrations with major ecommerce platforms like Shopify, WooCommerce, Magento, and BigCommerce. Cin7 provides extensive integrations, including POS systems and EDI solutions, suitable for businesses with complex needs. DEAR Inventory focuses on essential integrations with popular platforms, making it suitable for most ecommerce businesses.

Do Cin7 and DEAR Inventory support multichannel inventory management?

Yes, both platforms support multichannel inventory management. Cin7 excels in omnichannel retail, integrating inventory across online, in-store, and B2B channels. DEAR Inventory offers robust multichannel capabilities, synchronizing inventory across ecommerce platforms and marketplaces.

Which platform offers better reporting and analytics?

Cin7 provides advanced reporting and analytics with customizable dashboards and forecasting tools, ideal for businesses needing deep insights. DEAR Inventory offers detailed reports with strong financial integration, suitable for businesses prioritizing accounting accuracy.

Can I manage my inventory on the go with mobile apps?

DEAR Inventory offers a mobile app for iOS and Android, allowing you to manage inventory, orders, and conduct stocktakes. Cin7 has limited mobile functionality, and full features may require desktop access.

What kind of customer support can I expect?

Cin7 provides support via email, phone, and live chat, with onboarding assistance and training resources. Higher-tier plans may include dedicated account managers. DEAR Inventory offers email support and extensive documentation, with phone support available in higher-tier plans.

Are there any hidden costs with Cin7 or DEAR Inventory?

Cin7 may have additional costs for advanced modules, integrations, or premium support. Pricing is customized, so it's essential to discuss all potential expenses with their sales team. DEAR Inventory offers transparent pricing, but additional users or modules may increase costs. Reviewing the pricing details thoroughly is recommended.

Which platform is more suitable for small to medium-sized businesses?

DEAR Inventory is generally more suitable for small to medium-sized businesses due to its user-friendly interface, affordable pricing, and comprehensive features that require minimal technical expertise. Cin7 is better suited for medium to large enterprises with complex requirements and the need for advanced features.